Why should I setup a customer account?
Having an account gives you plenty of benefits. The most important one is saving you time by not having to write your address every time you purchase a product. Instead, you can write it the first time you create your account and only edit it when you change locations. Also, you will gain the benefits of seeing a list of all your orders and having your favorite products saved under your wishlist so you can order them at a later time.
How can I sign up for the Dominer newsletter? Why should I setup a customer account?
Right at the bottom of the page you can find the newsletter sign-up. Input your info hit the green arrow and be ready to receive our best promotional offers and products!
What Payment Methods Are Accepted?
Our payment methods involve Credit cards, Online banking, and Paypal. More can be found here
I have a promo code. How do I redeem it?
You can redeem a promo code once you are purchasing a product at the Cart/Checkout menu. In there you have the option “Click here to enter your code” above under Checkout . Fill in your code and click “Apply Coupon”. Note that the promotional Coupons are only available for a limited amount of time so hurry up and redeem them until they are active.
I have questions about a product I bought. Where can I get them?
If you purchased the product at a retail shop, then please return to the shop where you bought the Dominer products. If you purchased the product in the Dominer Website, then you can find all the contact information here
I am having problems placing an order. Where can I get help?
If you are having difficulties placing an order, please contact our customer service team here
Why is my order late?
We strive to deliver your order within our delivery window but sometimes there are unforeseen circumstances that delay a delivery. Here are a few reasons why a shipment can be delayed.
- You have ordered more than one product. In exceptional cases, your order could be delivered in separate packages and arrive at various times.
- There are unforeseen factors that are out of our control.
- For specific information please contact Customer Support here
I was shipped the wrong product. How do i proceed from here?
If you placed your order via the Dominer website and received the wrong product, please contact us directly here. We will help you with the return and refund process.
Can I change my shipping address after I have placed my order?
Unfortunatly due to us trying our best to be quick on our orders in order to provide the best service, it is impossible to change the shipping address at this point. Instead we urge you to contact the customer support as soon as possible and we will try our best to cancel your order if it has not reached manufacturing state yet.
Can I exchange an item?
It is unfortunately not possible to exchange a product you are returning with a new product. If you want to exchange an item, simply send it back as a return and place an order for the new product desired.
How and when will I receive my refund?
We will create the refund within 14 days after we have received the returned package. The refund will be created on the original payment method you used for placing the order.